Cigna Healthcare®, the health benefits division of The Cigna Group (NYSE: CI), ranked No. 1 for digital experience satisfaction among commercial health plan customers in the JD Power 2026 U.S. Healthcare Digital Experience StudyThis link will open in a new tab. SM, earning the top ranking for the second consecutive year.

“Health care can feel complex, and our goal with myCigna is to make the health care experience feel more coordinated, more transparent, and ultimately more centered on each person,” said Katya Andresen, chief digital and analytics officer at The Cigna Group. “We designed our digital experience around how customers actually use their health insurance, bringing together personalized guidance, AI-powered support, and easy access to care and cost information to help people feel more confident as they move through their care journeys.”

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myCigna’s award-winning digital experience:

Available through a secure member portal and mobile app, Cigna Healthcare’s myCigna® platform gives customers intuitive, transparent access to their health plan details, including coverage, claims, digital ID cards, virtual care, prescription management, and cost estimate tools.

Nearly four out of five Cigna Healthcare customers use the myCigna® digital experience, This link will open in a new tab., which:

• Helps customers get started, with personalized onboarding and real-time plan visibility
• Delivers faster answers, through AI-powered guidance and live support
• Makes it easier to find care, with personalized provider and therapist matching
• Improves cost transparency, with real-time tracking and upfront cost estimates
• Connects customers to care anytime, with 24/7 virtual visits
• Streamlines prescription management, with refill and home delivery tools
• Supports ongoing health needs, with easy tracking, care reminders and lifestyle coaching
• Expands access, with bilingual support in English and Spanish

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“This recognition reflects our focus on making health care simpler for our customers,” said Eva Borden, chief product officer at Cigna Healthcare. “We want to help customers better understand their costs, get support sooner, and find care in ways that work for their everyday lives so that getting quality care feels simple and predictable.”