Kenya’s Social Health Authority (SHA) has invited healthcare providers operating ambulance services to participate in training ahead of the launch of the SHA Ambulance Evacuation Programme.

The training, delivered through the National Ambulance Dispatch Centre (NADEC), will prepare providers for programme implementation by covering ambulance dispatch and coordination, operational requirements, clinical and service standards, claims submission and reimbursement, documentation, reporting, and the roles of participating facilities.

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SHA has encouraged public, private, faith-based, mission, and other licensed healthcare providers with ambulance services to nominate staff involved in emergency medical services, ambulance operations, or facility administration. The initiative aims to ensure a smooth rollout of the national ambulance network while strengthening emergency medical services across Kenya.

“Healthcare providers that own, operate, or are affiliated with ambulance services, including public, private, faith-based, mission, and other licensed healthcare facilities, are encouraged to nominate appropriate officers involved in emergency medical services, ambulance operations, or facility administration to participate in the training,” Mercy Mwangangi stated.

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The programme aligns with the government’s plans to launch the country’s first National Ambulance Dispatch Centre, which President William Ruto said will be integrated with Kenya’s digital health infrastructure. Once operational, the centre is expected to coordinate around 100,000 emergency evacuations annually, enabling real-time ambulance deployment, faster emergency response, and free ambulance evacuation services for all Kenyans.