OpinionIs Your Healthcare Hub-and-Spoke System Broken?

Is Your Healthcare Hub-and-Spoke System Broken?

Sapna Bhadresha, Director of Commercial at PureHealth

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Understanding the Impact on Revenue, Efficiency, and Patient Satisfaction.

In healthcare, the hub-and-spoke model has emerged both as a strategic solution and a challenge. While the promise is compelling – efficiency, accessibility, and resource optimization, it also conceals a complex underbelly that profoundly affects the financial health and the journeys of individuals seeking care.

While the promise is compelling – efficiency, accessibility, and resource optimization, it also conceals a complex underbelly that profoundly affects the financial health and the journeys of individuals seeking care.

Navigating the Dualities:

A healthcare network with a central hub, adorned with spokes extending into local communities, offering routine primary care services.

Let’s talk about a planned challenge- the problems caused by a broken hub-and-spoke system affecting revenue, efficiency, and patient satisfaction. When communication has issues, technology doesn’t work well, and there’s resistance, everything gets chaotic, like a noisy mess instead of a coordinated effort.

Disparities in the referral process

Missed opportunities for revenue growth and a failure to harness revenue-generating services at the central hub result in missed financial opportunities. Institutions find themselves grappling to balance the resistance.

Patient Journeys: Access Barriers:

Appointment system flaws and higher waiting time creates a disjointed service leading to dissatisfaction, echoing in the corridors of healthcare institutions.

What can we do? Charting a new course:

Top of Form To address these challenges and unlock new opportunities for revenue growth and patient care, let’s act strategically:

1. Communication: Invest in robust communication channels to foster a harmonious exchange between the hub and spokes.

 2. Strategic Resource Allocation (SPOC): Strategically allocate resources to ensure a balanced approach across all facilities, enhancing operational efficiency and capitalizing on revenue growth opportunities.

3. Protocols: Develop and enforce standardized protocols for patient care and referrals to create a consistent and efficient patient experience.

 4. Investment in Technology: Invest in integrated health information systems to ensure a seamless flow of patient data, reducing errors and operational costs.

5. Patient-Centric Approaches: Prioritize patient-centric approaches, streamlining their journeys and reducing barriers to access, thereby boosting patient satisfaction.

A Future Aligned with Excellence:

Let’s create a better future for healthcare! As leaders and fans of healthcare, we should work together to make things more efficient, accessible, and satisfying for patients. Imagine healthcare evolving into a journey filled with excellence, where financial success, patient satisfaction, and how well things run are perfectly aligned.


Sapna Bhadresha


Director of Commercial at PureHealth

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