UAE- Dubai Health, Dubai’s first integrated academic health system, and Emirates Group have inked a Memorandum of Understanding (MoU) in a significant move to enlarge the patient experience and embed a culture of compassionate hospitality in healthcare.

His Highness Sheikh Ahmed bin Saeed Al Maktoum and His Highness Sheikh Mansoor bin Mohammed bin Rashid Al Maktoum witnessed the signing of the MoU. Adel Al Redha, COO of Emirates, and Dr. Amer Sharif, CEO of Dubai Health and President of the Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), signed the agreement.

Moreover, This collaboration echoes Dubai’s ongoing commitment to expand public healthcare, positioning the city as a global hub for medical and life sciences. His Highness Sheikh Ahmed bin Saeed said: “Emirates is renowned for its world-class hospitality, and this partnership between Dubai Health and Emirates Group further supports Dubai Health’s transformative journey towards becoming a leader in patient-centricity. This strategic partnership represents a significant step forward in fostering excellence, innovation, and synergy between the two organisations.”

Dubai Health uniquely positions itself to support Emirates’ mission through research and development, shared best practices, and advancing the career development of UAE nationals, forming a partnership built on reciprocity. HE Al Redha said: “With a shared commitment to excellence, Emirates and Dubai Health joined forces to foster a culture of hospitality in healthcare. With our partnership, we strive to bring the essence of Emirates’ signature customer service to every interaction, creating an environment where an elevated patient journey flourishes alongside medical excellence.”

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‘Patient First’ Promise

Furthermore, As Dubai’s first integrated academic health system, Dubai Health combines care, learning, discovery, and a sense of giving to advance health for humanity, aligning with the ‘Patient First’ promise. The collaboration with Emirates Group marks a transformative step toward promoting a culture of hospitality in healthcare, highlighting compassion and medical excellence at the core of the patient journey.