Stepful and Mount Sinai Health System have announced a strategic collaboration to launch a specialized Patient Care Associate (PCA) training program aimed at strengthening the clinical support workforce across the New York City metropolitan area.
The 12-week program is designed to prepare individuals for ancillary clinical support roles through training in phlebotomy, electrocardiography (EKG), and direct patient care. Core competencies include blood draw techniques, specimen processing, vital sign monitoring, patient rounding, hygiene support, and mobility assistance.
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The initiative combines Stepful’s training infrastructure with Mount Sinai’s clinical expertise to help expand access to healthcare careers while supporting Mount Sinai’s long-term workforce development strategy.
“Our mission at Stepful is to create accessible pathways into health care careers,” said Carl Madi, CEO of Stepful. “Through this collaboration, we are working to connect training with real-world clinical needs, helping to prepare individuals for roles that are essential to care delivery.”
“Mount Sinai is focused on strengthening the health care workforce through innovative training and development approaches,” said Jane Maksoud, RN, MPA, Senior Vice President and Chief Human Resources Officer of the Mount Sinai Health System. “This collaboration supports the development of a broader, more sustainable pipeline of ancillary staff from the communities we serve. By investing in these roles, we are reinforcing our care teams today while helping to ensure we are prepared to meet the needs of patients in the future.”
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Beth Oliver added that Patient Care Associates are vital members of the care team and that the collaboration supports Mount Sinai’s commitment to workforce development and high-quality patient care.
“Patient Care Associates are essential members of the care team, helping to ensure that patients receive compassionate, high-quality support throughout their care journey,” said Beth Oliver, DNP, RN, FAAN, Chief Nursing Executive and Senior Vice President, Mount Sinai Health System. “Through this collaboration with Stepful, we are creating new pathways into health care careers, investing in training and skill development, building a sustainable pipeline of talent that reflects the communities we serve, and advancing our commitment to exceptional patient care across the Mount Sinai Health System.”
