Dubai- 17 July 2024- The Ministry of Health and Prevention (MOHAP) has organized a panel discussion with people of determination to gather their insights and feedback as part of its ongoing efforts to meet the objectives of the UAE’s Zero Government Bureaucracy Programme.

Launched recently by the UAE government, the programme aims to streamline government procedures and foster an innovative service environment, fulfilling the UAE government’s pledge towards future-oriented services.

The programme also aims to simplify service procedures, enhance customer satisfaction, and improve community quality of life. Additionally, the programme seeks to create a more efficient governmental framework that not only speeds up transactions but also makes them more accessible, thereby attracting talent and stimulating business environments.

HE Abdullah Ahli, Acting Assistant Undersecretary for Support Services Sector, and Mohamed bin Taliah, Chief of Government Services for the UAE Government, attended the event at Emirates Towers in Dubai, along with representatives from Emirates Health Services, MoHAP’s strategic partner.

Fast and effective services

HE Dr. Mohammed Salim Al Olama, Undersecretary of the Ministry of Health and Prevention, emphasized the ministry’s commitment to supporting the Zero Government Bureaucracy Programme’s objectives. He highlighted their collaboration with relevant authorities to achieve the country’s vision of providing fast and effective services, enhancing competitiveness, and developing a state-of-the-art health system.

“The panel discussion with people of determination is part of our strategy aimed at enhancing interaction and direct communication with various segments of society, benefiting from their opinions and ideas to develop services and satisfy customers. And by organizing customer councils, we seek to promote a culture of participatory design, ensuring the provision of customized services based on customers’ preferences and needs,” Al Olama said.

A series of initiatives

HE Abdullah Ahli clarified that MoHAP launched the dialogue session as one of many initiatives to involve people of determination in implementing the Zero Bureaucracy Programme. By engaging this social segment, the Ministry seeks to design services that are both faster and simpler, allowing for direct feedback on user experiences. “We look forward to establishing a participatory environment between the Ministry and its customers, facilitating the exchange of ideas to enhance and develop the quality of the Ministry’s services through direct meetings, questionnaires, and discussions with all customers, including people of determination.”

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Workshop and questionnaire

Furthermore, As part of its ongoing efforts to implement the Zero Government Bureaucracy Programme, the Ministry of Health and Prevention has recently held a workshop in collaboration with the programme’s team from the Prime Minister’s Office. This workshop aimed to outline the programme’s objectives and procedures, explaining the evaluation criteria, system operations, and work plans. Additionally, the Ministry launched a questionnaire for its employees and customers from both public and private sectors to enhance their involvement in the development process by evaluating the effectiveness of improvements made in streamlining procedures, eliminating unnecessary requirements, and fostering a leading user experience in the health sector.