Saudi Arabia’s healthcare sector has received 36 Gold, Silver and Bronze awards at the International Customer Experience Awards (ICXA 2026) in London, highlighting the country’s growing focus on healthcare quality, patient satisfaction and service excellence. Of the total awards, 29 were secured by Health Holding Company and its affiliated Health Clusters.
The ninth edition of the international competition attracted more than 400 organisations from over 50 countries, bringing together healthcare providers, government institutions and global businesses. Entries were assessed by independent international judges through detailed evaluations and live presentations.
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Riyadh First Health Cluster led the Saudi healthcare participants with 11 awards, followed by Madinah and Eastern Health Clusters with six each. Al Ahsa Health Cluster received five awards, while Najran Health Cluster secured recognition for patient experience. Other awards went to the Ministry of Health’s Najran branch and the Security Forces Hospital in Dammam.
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Separately, Eastern Health Cluster received the Best Practice title at the International Best Practice Competition 2026 for Financial Resource Management.
The achievements reflect ongoing efforts under Saudi Vision 2030 to improve healthcare access, strengthen service delivery and advance patient-centred care across the Kingdom.
