Dar Al Shifa Hospital in Kuwait is working to improve the efficiency of its operations with Oracle Health. By supporting its Oracle Health electronic health record (EHR) with Oracle Health Application Management Services (AMS) and the Oracle Health Lights On Network, Dar Al Shifa reports that it is achieving faster system performance and can identify and help practitioners maximize the value of the EHR. The hospital adds that this is helping it to improve staff productivity and satisfaction and deliver a better experience to its patients.

“Dar Al Shifa’s mission is to provide the best possible care for our patients and that is only possible when our systems are working optimally to help our staff deliver first class care,” said Dr. Ahmad Nasrallah, CEO, Dar Al Shifa Hospital. “With the Oracle systems and services, we are better able to run a more productive clinical operation and give our staff the tools and support they need to continually improve the quality of care for patients in our region.”

Enhancing system and staff productivity

Prior to migrating to Oracle Health AMS, the hospital used in-house technology teams for support and managed major upgrades annually. With the Oracle Health service, the hospital now has proactive, around-the-clock maintenance and management of Dar Al Shifa’s IT infrastructure which can help quickly troubleshoot any issues, reduce operational and administrative burdens, and support compliance with regulatory and licensing requirements. Already, Dar Al Shifa reports that the service has enhanced EHR response times – including a reduction in average transaction response rates and an increase in speed of data upload times – leading to a better, more efficient experience for physicians and patients.

Oracle Health Lights On Network is also supporting staff with an intuitive dashboard that monitors clinical, operational, and financial performance so the hospital can adjust or provide additional support to staff using the EHR as needed. With these proactive monitoring measures in place, Dar Al Shifa team members are now alerted to issues like slowness or message delays, along with explanations of their root causes, and can take action to prevent those issues from affecting end users and patient care. In one recent month alone, Dar Al Shifa states that it avoided nearly 150 potential issues by using the Oracle Health Lights On Network dashboard.